What is your full name?

And your company?

Your email address?

We reply within one working day.

Phone or WhatsApp number?

What is your role?

How do you currently back up?

How do you know your backups are actually being done?

Has a backup ever failed you when you needed it?

If yes, what happened?

Optional. Skip if it does not apply.

How many company databases run on your system?

Your best estimate is fine.

Roughly how many invoices does your team process per day?

How many staff work on the system?

Do staff work on the system after hours?

Average monthly turnover?

Optional. It helps us gauge scale, nothing more.

If your servers were stolen or wiped tonight, what would three days of reprocessing cost you?

In money and in trust. In your own words.

How often do you need data restored, backup times changed or new installations done?

When do you usually need support?

If data corrupts, when must it be fixed?

How often do you run the data integrity report in your accounting system?

Which accounting system are you on?

What do you do when Pastel gives you an error, and are you happy with that support?

Last question. Modules and user counts welcome here too.